Cancellation of Orders & Returns


OneVideo  (the Company) is strictly a business to business ecommerce operation. The purchasing company (the Customer) has the right to cancel an order up to 7 days after the order has been placed, provided the goods have not been specifically ordered on the Customer’s behalf (non-stock items).

If the Customer decides to cancel a purchase they must notify the Company by telephone on 0207 0994483 or email

The return of goods in full working order for refund or credit is completely at the Company's discretion and must be made within one month of the invoice date (the Customer's rights under the Consumer Credit Act will be taken into account). The item(s) must be 'as new' and in the original packaging materials. The Company reserves the right to charge the Customer a re-stocking fee of 15-30%, depending on the condition of the returned items. This re-stocking fee is to cover the administration costs of receiving the item(s) back, and pricing as second-user stock.

Any goods returned to the Company must first receive an RMA number and this number should be quoted in all correspondence. No returns will be accepted without an RMA being authorised in advance. No goods may be returned that are not in the original packing materials or not in a saleable condition.

Upon receipt of goods covered under an approved RMA, the Company will then refund the whole sum paid by the Customer, excluding freight and, at the Company’s sole discretion, a 15-30% re-stocking fee.

The Customer is responsible for the cost of returning the item(s), by recorded mail, to the Company upon cancellation of an order. If the Customer does not return the goods cancelled to the Company within 7 days of receipt of the RMA then the RMA and order cancellation will be deemed null and void and the original purchase shall stand.


If any goods that the Customer receives are corrupted, defective or do not match the order placed, the Customer may return them by recorded mail, to the Company, upon receipt of an approved RMA number. Any correspondence stating the nature of the corruption, defect or mistake must be included with the goods when returned.If the Company is satisfied that the goods are corrupt, defective or do not match the order placed, it will then replace such goods.

The Customer should keep all packaging, as any goods returned, for any reason, must always be returned in the original packaging.


Risk in the goods passes to the Customer upon payment of the fee or, if earlier, upon delivery. Title to the goods passes to the customer only upon payment in full (in cash or cleared funds) of the fee and the Customer shall hold the goods as bailee for the Company until it has received payment in full of all fees outstanding.

If any of the goods are destroyed damaged or lost from any cause (other than the fault or negligence of the Company), The Company may replace those goods but shall be entitled to charge the Customer for their replacement.

Secure Payment

All of our transactions are encrypted to the highest global standards. Our payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA) with our payment gateway partner being reguarly certified to PCI Service Provider Level 1, so you can be confident our services are completely secure.