You can contact us through our Helpdesk, by e-mail, telephone, fax or by writing to us.
Telephone: 0207 0994483
Fax: 03300 882790
Cancellation of Orders & Returns
OneVideo is strictly a business to business ecommerce operation. The purchasing company has the right to cancel an order up to 7 days after the order has been placed provided the goods have not been specifically ordered on the customer’s behalf (non stock items). Such cancelation will carry a 25% restocking fee. No goods may be returned that are not in the original packing materials or not in a saleable condition.
If the purchasing company decides to cancel a purchase they must notify OneVideo by telephone to 0870 160 1770 or email firstname.lastname@example.org and if the customer has received the goods, they must return them to OneVideo by recorded mail.
Any goods returned to OneVideo must first receive an RMA number and this number should be quoted in all correspondence. No returns will be accepted without an RMA being authorised in advance.
Upon receipt of goods covered under an approved RMA , OneVideo will refund the whole sum paid by the customer , excluding freight and, at the company’s sole discretion, a 25% restocking fee. Please note that this does not apply to goods purchased specifically on the customer’s behalf (non stock items). The customer is responsible for the cost of returning the Goods to OneVideo upon cancellation of an order. If the customer does not return the Goods cancelled to OneVideo within 7 days of receipt of the RMA then the RMA and order cancellation will be deemed null and void and the original purchase shall stand..
If any goods the customer receives are corrupted, defective or do not match the order placed, the customer may return them to OneVideo, upon receipt of an approved RMA number, by recorded mail stating the nature of the corruption, defect or mistake and if it is satisfied that the Goods are corrupt, defective or do not match the order placed. OneVideo will replace such goods with the goods originally ordered.
The customer should keep all packaging as any goods returned, for any reason, must always be returned in the original packaging.
TITLE OF THE GOODS
Risk in the goods passes to the customer upon payment of the fee or, if earlier, upon delivery. Title to the Goods passes to the customer only upon payment in full (in cash or cleared funds) of the fee and you shall hold the Goods as bailee for OneVideo until OneVideo has received payment in full of all fees outstanding to it.
If any of the Goods are destroyed damaged or lost from any cause (other than the fault or negligence of OneVideo), OneVideo may replace those Goods but shall be entitled to charge you for the replacement of them.